Customer Service

Divine Mercy Gift Shop is a Catholic Gift Shop with one store location in Stockbridge, Massachusetts. Thank you for shopping with us. Occasionally, there are exceptions to our policies. Our Staff works hard to keep our customers informed. If you have any questions concerning your order, our policies or our product, please feel free to contact us. Please call us at 1-888-484-1112 or email divinemercygiftshop@marian.org for further information or questions.

Gift Shop Hours

The Divine Mercy Gift Shop is open seven days a week from 9:00 a.m. to 5:00 p.m. EST, except for some Holy Days. We have a friendly, knowledgeable staff available to answer all of your questions and shopping needs. We look forward to helping you with your order.

Contact Us

Divine Mercy Gift Shop
P.O. Box 559, Eden Hill
Stockbridge, MA 01262-0559

Phone: 1-413-298-1121    Toll free 1-888-484-1112
Fax: 1-413-298-1172
E-Mail: divinemercygiftshop@marian.org
 

To Place An Order:

There are several ways you may place your order:

  1. ONLINE: www.divinemercygiftshop.org. You can place an order at any time online. We accept all major credit cards and debit cards go through as a credit.
  2. BY PHONE: You may call in your order by using our toll free line: 1-888-484-1112. We accept phone orders seven days a week from 9:00 am to 5:00 pm, EST.

Shipping Policy

We make every effort to ship your order as quickly as possible. We will ship most of our in-stock merchandise within 24-72 hours of receiving your order. Shipping charges are calculated based on the chart below. Some heavy or oversized orders may incur extra shipping charges. We will contact you via email for authorization to add additional charges. We don't not ship on weekends.
Ground service takes 5-10 business days.
We cannot ship to a Post Office Box.

Shipping & Handling Charges

UPS Ground & US Postal Service

 

Order Range

Shipping Cost

 

Under

$15.00

$6.95

 

$15.01    to

$35.00

$8.95

 

$35.01    to

$75.00

$10.95

 

$75.01    to

$125.00

$11.95

 

Over $125.00  10% of Total

Cost

 

Express Delivery/Second Day Delivery

You must call between 9:00am -5:00pm ET for a quote. Second-Day Air rates are available for deliveries within the continental United States only. Please contact us for express shipping options and rates for deliveries outside the continental United States.

Please Note:

Second-day delivery is AVAILABLE ONLY WITHIN THE CONTINENTAL UNITED STATES. The orders are processed and shipped by the next business day (Mon-Fri). Expect delivery within TWO BUSINESS DAYS after shipment.

International Orders

Please contact us for international shipping rates.

E-mail:

divinemercygiftshop@marian.org

(questions or comments)

Phone:

1-888-484-1112

United States and Canada

 

1-413-298-1121

International

Hours:

7 days a week

9:00 a.m. - 5:00 p.m. EST

 

Methods of Payment

We accept Master Card, Visa, Discover, and American Express. All orders need to be paid in U.S. funds. If you like to pay by check or money order, please contact us to make arrangements.

 

Sales Tax

Divine Mercy Gift Shop is located in Massachusetts and we are required by law to charge sales tax, 6.25% within Massachusetts. No other states are charged sales tax.

PLEASE NOTE: Tax requirements may change at any time and if so, we reserve the right to modify this policy at any time without any warning.

Return Policy

Your complete satisfaction is important to us. If for any reason you are not satisfied with your purchases, we will gladly accept them for return, with a receipt, as a credit or exchange. Returns must be made within 45 Days Of Purchase with an original receipt, in original packaging. For Lifetime Guaranteed Jewelry only returns with an original receipt will be honored.

Please Note:

  • Opened Multimedia products, including CDs, DVDs, Audio Books, and MP3s, may not be returned, unless defective or damaged.
  • Postage and handling charges are non-refundable.

Before returning items, please call 1-888-484-1112 for a return authorization.

Please Mail All Returns To:

Divine Mercy Gift Shop

P.O. Box 559

2 Prospect Hill Road

Stockbridge, MA 01262-0559

Please include a copy of the receipt along with your name and phone number.

Privacy Policy

Divine Mercy Gift Shop is committed to your privacy and online security. We have taken every precaution possible to make your online shopping experience a safe, secure and enjoyable experience. We endeavor to protect your personal information and keep it confidential. It is not shared with anyone outside our office and we do not keep your private credit card information on file.

The divinemercygiftshop.org site uses the latest secure sockets layer (SSL) technology supported by Veri Sign Inc. This means that your "Sign On ID Password" and your credit card information is transferred between your browser and to our site in an encrypted format.

There are a few ways you can tell that you are in encrypted mode: First, by noticing that the address window of your browser shifts to using "https://". Second, by checking for the presence of a small lock symbol at the bottom right corner of your browser frame for (MS Internet Explorer) or at the bottom left corner (using Netscape browser).

Copyright & Trademarks

Divine Mercy Gift Shop has reserved the trademark copyright of the contents of this website. You may print photos or text for personal use in order to shop our site, but it is strictly prohibited to use materials for any commercial reason without written permission. We make no warranties or liability with respect to the Divine Mercy Gift Shop website. We will not be responsible for damages or liabilities arising from the use of this website under any circumstances. Any disputes arising out of use of this website will be governed by the Laws of the Commonwealth of Massachusetts.

Ownership of Materials

The information and images contained in this site are copyrighted and may not be distributed, modified, reproduced in whole or in part without the prior written permission from The Congregation of Marians of The Immaculate Conception.

Trademarks

All products and company names mentioned in this site may be trademarks of their respective owners. Please check with us about any questions you may have.

Copyright Inquiries

Copyright and trademarks inquiries can be made to our Copyright Office: copyrights@marian.org.

Your understanding of the Congregation of Marians' Privacy Policy will assist us in providing you with an exceptional customer experience.

Read Our Complete Terms of Use and Privacy Policy.

 

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